Gold vermeil (pronounced: ver-may) is the jewelry that has a sterling silver 925 base that has been gold-plated. Gold-vermeil is considered more valuable than other gold-plated jewelry, since gold vermeil uses 925 hypoallergenic sterling silver as a base, whereas the jewelry that is stated as gold-plated only can use brass (less valuable metal) as base, and brass can tarnish over time, which causes your fingers to turn into green and allergic at times.

Our jewelry is made of sterling silver 925, and gold vermeil (sterling silver 925 dipped into 18 Karat gold), and high quality genuine gemstones. And the pieces on the "Fine Jewelry" section are made of 14 and 18 Karat solid yellow gold and white gold

Yes, it is a local brand, by the Indonesian designer, Sri Utami. The pieces are all handmade by our silversmiths in Bali.

All of our pieces are made from sterling silver 925, which is considered hypoallergenic or not causing allergy, unless you normally have a very severe reaction to any kind of metals, including solid gold. Our jewelry is safe for MOST children, and NOT causing allergic reaction to most children.

Yes, we have the rings available in size 5, 6, 7, 8 (USA standard). Some unisex models are available up to size 11. The pieces are also available in different gemstones and both in sterling silver and gold vermeil. The average ring size for our female customers is 6 & 7

Our gold plating is much thicker than the industry standard. We also put special layer on top of the gold to make the gold last longer.

Yes, our jewelry is safe to be worn in the water. However, we strongly recommend you taking them off before shower, especially with any gold-vermeil jewelry, to ensure the gold lasts much longer. If you plan to wear your jewelry everyday and never taking them off, we world recommend you to wear sterling silver pieces, as they require less maintenance.

It depends on how you wear it and also depends on the natural chemical of your own body and individual sweat. For the necklace and earrings, the gold last longer up to 2-3 years, as long as they are not exposed to sunblock/sunscreen lotions, perfume or swimming pool water. For the rings and bracelets, they generally last less than earrings/necklaces, as they rub off with surfaces as you work with your hands, but it also depends on how you wear it. To make it last longer, please take them off before hand wash, shower or other vigorous activities.

The jewelry will slowly turning into a soft colored gold (like from rich 18K gold, slowly turn into 14K gold, then 10K gold), and then the jewelry will eventually turn into silver color, the original material of sterling silver. But don't worry, we provide gold plating service after your purchase as a part of our customer service to our customers. Simply email us for with the request, and send your jewelry in a box to our flagship shop in Bali.

Yes, we do. If you would like to refresh the jewelry and make it looks like new again, please drop it off at our Ubud shop or ship it back to us. The replating process will take about 2-3 weeks, and it costs USD 15-45, depends on how small or big the pieces are.

The shipping cost of regular service is approximately US$15, and it takes about 2-3 weeks to arrive, depends on the country. The other option is semi-express and express shipping. We provide shipping tracking code and insurance for all shipment options.

Bits of Bali partners with premium delivery providers to ensure your jewelry arrives swiftly and securely. Each shipment is fully insured, giving you complete peace of mind from the moment your piece leaves our hands until it reaches yours.

All order will be shipped in a pouch bag inside a beautiful pink box, along with care instruction card and blank note. If you wish to send the jewelry as a gift, please feel free to email the writing on the note and also if you would like a gold ribbon as a gift wrap, and we will do our best to accommodate your requests.

Click this link to see the packaging: https://www.instagram.com/p/CwXgkddpHLt/

To protect your jewelry content, all orders are insured via the insurance shipping provider.

INDONESIA :
Free shipping. 1-3 business days delivery via JNE, TIKI or Pos Indonesia.

Same Day shipping. Please choose Express shipping if you wish to receive the jewelry in Bali within hours.

INTERNATIONAL :
Free international shipping for purchase above USD 250.

Via FedEx or DHL : 3-5 business days for express service.

Via EMS + DHL : 5-8 business days for semi express service.

Via Pos Indonesia : 10-15 business days for our regular service.

1. We handle and ship your orders as fast as we could. Most of in-stock pieces are processed and shipped within 1-3 business days, pending payment authorization and verification. We do not ship on Saturdays, Sundays or Holidays.

2. As soon as your transaction is approved by our payment gateway system, we will proceed your order. Once your item has been shipped, you will receive a confirmation email with a tracking code. Please allow 1 day for tracking info to update.

3. Please note that international packages may be subject to your local duties and taxes. Bits of Bali Jewelry is not responsible for any additional charges. Please check your local customs website for more information.

4. Shipping times may vary due to custom delays country by country and service interruptions or failures caused by events beyond the control of Bits of Bali Jewelry, such as interruptions of transportation systems or shipping companies, your bank or credit card.

5. Bits of Bali Jewelry is not responsible for lost or stolen packages showing confirmed delivery to the proper address. In the unfortunate event that your package goes missing, please contact your local post office or DHL/FedEx immediately for record of non-delivered packages. We will do our best to assist in tracking down its location from our side and get your order to you as quickly as possible.

REFUND

To request a refund, please fill out the form at bitsofbali.returnscenter.com. If you inquire further information, email us at info@bitsofbali.com

1. Online orders are eligible for refund within 14 days (for international shipment) of original shipping date from Bali, Indonesia. For domestic purchase, we offer an exchange and credit point.

2. All sale items, engraved and custom items are final sale. We do not accept refunds or exchanges on these pieces.

3. No refunds are accepted without following the proper return approval from us.

4. Items should be returned unworn, clean, and undamaged. Items are subject to inspection upon their return. Bits of Bali Jewelry reserves the right to refuse returns that are damaged or show signs of slight wear.

5. When returning items for a refund, a $15 restocking fee will be deducted from the refund.

6. Refund will be processed once received and inspected at our office. Please allow 7-10 days for the refund to be processed back to your original form of payment.

7. No outbound shipping costs from the original order are refunded or credited.

8. All returns must include original pouch and box, wrapped in bubble wrap and put in the envelope.

9. If you are returning the package from outside Indonesia, you must write and declare the parcel as “RETURN” on your custom declaration.

The shipping cost of regular service is approximately US$15, and it takes about 2-3 weeks to arrive, depends on the country. The other option is semi-express and express shipping. We provide shipping tracking code and insurance for all shipment options.

You can learn more the details of the warranty and after sales service using this link.

We are very sorry for that but we also have to mention that we are not able to facilitate things that are out of our control.

Our pieces are made to be worn everyday, which can sometimes lead to damage. Where possible, we'll repair your piece and send it back - good as new. If it's not fixable and you're still within your 1-year warranty, we'll repair your piece for free.

Resizing is available for our solid gold ring collection, though options may be limited by design elements. We're happy to assess your ring and discuss possibilities.

How do I return my in-store purchase?

What is the exchange policy?

When will I receive my refund?

I bought a promise ring. Can I return it?

I mistakenly returned the wrong item!

What is the exchange policy?

When will I receive my refund?

I bought a promise ring. Can I return it?

I mistakenly returned the wrong item!

When will I receive my refund?

I bought a promise ring. Can I return it?

I mistakenly returned the wrong item!

An exchange of items can be done by returning back the items for store credit. The restocking fee will be waived and credit will be applied once product has been delivered and inspected at our office. However, the shipping cost for both ways will be carried by our customer. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy. To exchange your items, you may use the store credit to repurchase your desired new items for equal or larger. Please email us at info@bitsofbali.com for further details.

Return requirements

• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all original packaging (tags, box, and pouch included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
• For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender
• Orders must be returned in the same country which they were originally purchased in

All below items are non-returnable:

• Engraved and monogrammed products
• Earrings used to pierce during a piercing appointment
• Gift cards
• Final sale items
• Promise rings

All return and exchange items can be sent to our Bali showroom:

Bits of Bali Jewelry

Jalan Monkey Forest No: 12, Ubud,

Gianyar, Bali, Indonesia, 80571

Ph: +62 8123 900 7171

Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email.

You can pay for your order with a variety of payment methods. We accept Visa, Mastercard, and American Express credit and debit cards. Please note that payment method and currency cannot be changed once the order is placed.

If you have a Bits of Bali account, your saved billing information will automatically appear at checkout. For new customers, payment details can be entered during the checkout process.

Please be aware that some transactions may be declined based on your bank's or country's restrictions. Bits of Bali maintains the right to verify card validity and may decline transactions based on our security checks.

Bank transfer is also available as a payment option.

For questions on returns and exchanges, please check here. Please note Bits of Bali cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.

Bits of Bali charges only the total amount shown at checkout for your order. There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Bits of Bali does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Any additional fees you may see on your statement are applied by your bank and are outside of our control. As we're based in Indonesia, some banks may consider us a 'foreign company' and apply their own international transaction fees. We cannot provide refunds for these bank-imposed foreign transaction fees. If you believe there are additional charges from our end, please contact our customer care team at info@bitsofbali.com with the details of the charges, and we'll be happy to assist you.

Simply enter your code in the 'Add coupon code' field in your cart to apply your discount. Only one (1) discount code can be applied per order. If you enter multiple codes, our system will automatically select the most advantageous discount for your order.

Please note that discount codes cannot be combined with free shipping offers, referral credits, referral codes, or any other promotional offers. Bits of Bali reserves the right to hold or cancel orders using multiple discount codes. Gift cards are excluded from all promotional discounts. Please note that we are unable to ship additional packaging materials separately due to associated shipping costs.

Yes, we can! We only accept custom orders for solid gold. The materials can be yellow gold (14K & 18K) or white gold, and you can choose between natural diamonds, lab diamonds, or any precious gemstones. For custom designs, we offer both handmade craftsmanship and 3D modeling.

Due to the specific nature of custom orders and depending on their complexity, production time ranges from 4 to 8 weeks. This timeline starts from the order date and does not include shipping time.

Please email our designer, Sri, directly to discuss the design and timeline. She will get back to you promptly. You can reach her at info@bitsofbali.com or simply click https://www.bitsofbali.com/pages/custom-inquiries and fill out the form.